FAQ

General

What can I do when a product or category is not available after logging-in?

What does 'out of stock' or 'leadtime' means?

Why are some images missing?

Whoops! I get an error when trying to add a product to my wishlist.

Are all products that are displayed online available for me?

Orders

When is my order shipped?

Where can I see the progress of my order?

What is My Dashboard?

How can I start using My Dashboard?

Can I get a demo of My Dashboard?

Can I order online without creating an account?

How do I need to pay for my order?

Why are shipping costs indicative?

What about certificates?

Account

Where can I change my address?

How many delivery addresses can be added to my account?

Help & support

How can I contact B&S?

How can I request a demo?

I've got feedback, where can I report this?

What address should I use to send a letter to B&S?